Dr4Film Posted May 3, 2022 Share Posted May 3, 2022 I wanted to get the serial number for my Allison Transmission plus the Data Card if it is still in their computer system but was told by a voice-menu-prompt that they no longer give technical support on the phone WRT older Monaco coaches, so you have to send an email to yadayadayada. What a total bunch of BS! That tells me they no longer want to deal with Monaco coach owners unless you send an email off into cyberspace wondering if they even received it and not knowing how long it will be before they even respond or whether they will respond at all. Today's phone call was the LAST one to them. AFAIAC I will not even lose and nano-second of sleep if they fell off the face of this earth today. Link to comment Share on other sites More sharing options...
Old Dog Posted May 3, 2022 Share Posted May 3, 2022 If you think calling them is bad, send them an email. They don't respond to them. Factory support for these are gone, thankful we have this forum. 1 Link to comment Share on other sites More sharing options...
Nevada Rob Posted May 3, 2022 Share Posted May 3, 2022 I have had the same experience with them. REV Group is useless and a complete waste of time. Link to comment Share on other sites More sharing options...
Ivan K Posted May 3, 2022 Share Posted May 3, 2022 You may have better luck with veurinks, they had my window sticker, paint codes and more stuff that I did not need when I inquired about some parts and emaied if to me. Link to comment Share on other sites More sharing options...
Dr4Film Posted May 3, 2022 Author Share Posted May 3, 2022 I doubt very much if Veurink's would have the serial number of my Allison Transmission and the Data Card for the entire coach. It was quicker to raise the back end up with the HWH then crawl underneath to read the tag on the transmission itself which I did. Link to comment Share on other sites More sharing options...
Hypoxia Posted May 3, 2022 Share Posted May 3, 2022 Sue at Veurinks has the ability to see pretty much everything that Rev Group has on your coach, they are a Rev Group Dealer. I've had the occasion to visit and go through the upstairs Monaco Parts bins and see some of what they can see on their computer. I would give them a try with an email, they still support those old coaches. Link to comment Share on other sites More sharing options...
Dr4Film Posted May 3, 2022 Author Share Posted May 3, 2022 Well, if that is in fact true then I will give Sue a call to see if she would have the Data Card for the coach. I will report what I find from Veurink's. Link to comment Share on other sites More sharing options...
Guest Ray Davis Posted May 4, 2022 Share Posted May 4, 2022 16 minutes ago, Dr4Film said: I will not even lose and nano-second of sleep if they fell off the face of this earth today. Richard, are you unhappy with REV? 🤣 ROFLMAO Can't say I blame you. In this day & age companies tend to put distance between themselves and callers unless you're wanting to buy a new coach, then they'll be calling you. Link to comment Share on other sites More sharing options...
6Wheels Posted May 4, 2022 Share Posted May 4, 2022 What is this ROFLMAO? How is it pronounced? Link to comment Share on other sites More sharing options...
Dr4Film Posted May 4, 2022 Author Share Posted May 4, 2022 (edited) Rolling On the Floor Laughing My Ass Off. Edited May 4, 2022 by Dr4Film 1 Link to comment Share on other sites More sharing options...
Scotty Hutto Posted May 11, 2022 Share Posted May 11, 2022 On 5/4/2022 at 7:21 AM, 6Wheels said: What is this ROFLMAO? How is it pronounced? On 5/4/2022 at 7:56 AM, Dr4Film said: Rolling On the Floor Laughing My Ass Off. …and I pronounce if “ruffle-mayo”. Or not at all…😉🤪 1 Link to comment Share on other sites More sharing options...
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